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ShipEntegra Privacy Policy

This Privacy Policy regulates the principles regarding the collection, use, sharing, and protection of personal data belonging to natural and/or legal persons ("Users") who benefit from our Cargo Integration Services via our platform ("Platform") accessible at www.shipentegra.com (“Site”). This policy constitutes an integral part of the Service Agreement signed between the User and the Platform.

Collected Data and Purposes

During platform registration, integration, support requests, cargo tracking, payment, and invoicing processes, the following personal data may be collected:

  • Identity and contact information: Full name, email, phone, address, ID number (if the sender is an individual)
  • Corporate data: Company name, tax ID/VKN information, billing information
  • Transaction data: Order details, tracking numbers, payment and invoice data
  • Technical data: IP address, device information, browser data

This data is used to provide platform services, support, billing and fulfillment of legal obligations, system improvement, analysis, and marketing activities.

Data Retention and Security

Your personal data is stored for the duration required by the purposes of processing and within the periods specified in KVKK. Once these periods expire or upon your request, your data is securely destroyed or anonymized. Security of the data is ensured through technical (encryption, access control) and administrative (authorization, training) measures.

Data Sharing

Your data is not shared with third parties without your explicit consent, unless otherwise stated. However, sharing may occur in the following cases:

  • Public institutions requiring legal obligation
  • Service partners such as cargo companies, payment providers, ERP/accounting systems
  • Marketing or analytics service partners (with explicit consent)

These shares are carried out within the scope of Article 8 of the KVKK.

Transfer of Data Abroad

With your explicit consent; IP, payment, cargo tracking, technical usage data, and call center/recorded footage may be shared with service providers abroad that have cloud infrastructure, in accordance with Article 9 of KVKK. These providers operate in compliance with international security standards and data is used only for the specified purposes.

Coordination Agents / Integration Providers

ShipEntegra transfers data to integrated e-commerce, cargo, and ERP systems only if authorized by the user. Data is shared solely for the purpose of integration and used by the respective systems accordingly.

Use for Analysis, Marketing and Statistics

Usage habits and system performance may be analyzed in anonymized form for the purposes of improving the Platform, developing new features, and campaign marketing. Additionally, if the user consents, notifications may be sent via email or SMS.

Your Rights and Application Procedure

According to Article 11 of KVKK:

Users have the right to: learn whether their personal data is being processed, know the purpose of processing and whether it is used appropriately, know about domestic/international transfers, request correction of incomplete/incorrect data, request deletion, notification, object to automated analysis, and request compensation for damages. You can submit your request via the “Data Subject Application Form” on the Site. Your requests will be finalized within 30 days at the latest. If a cost is foreseen in this process, the fee specified in the tariff set by the Board may be requested. If your application is rejected, responded to late, or inadequately, you have the right to file a complaint with the Board within 30 days from the date you learn the response, and in any case within 60 days from the application date.

Policy Changes

ShipEntegra may update this Privacy Policy from time to time. Changes become effective as of the date they are published on the Site. Users can always access the current version of the policy on the Site.