ShipEntegra Privacy Policy

This Privacy Policy regulates the principles regarding the collection, use, sharing, and protection of personal data of natural and/or legal persons (“Users”) who benefit from Cargo Integration Services through our platform (“Platform”) accessible at www.shipentegra.com (“Site”). This policy is an integral part of the Service Agreement signed between the User and the Platform.

Collected Data and Purposes

The following personal data may be collected during platform registration, integration, support requests, cargo tracking, and payment transactions:

  • Identity and contact information: Name-surname, email, phone, address
  • Corporate data: Company name, tax/VKN information, invoice data
  • Transaction data: Order details, tracking numbers, payment and invoice data
  • Technical data: IP address, device information, browser data

These data are used for providing platform services, support, billing, fulfilling legal obligations, system improvement, analysis, and marketing activities.

Data Storage and Security

Your personal data is stored for the duration required by the purposes of processing and within the timeframes specified in KVKK. Once these periods expire or upon your request, your data is securely destroyed or anonymized.

Technical (encryption, access control) and administrative (authorization, training) measures are taken to ensure data security.

Data Sharing

Unless otherwise specified, your data will not be transferred to third parties without your explicit consent. However, sharing may occur in the following cases:

  • Public institutions requiring disclosure by law
  • Service partners such as cargo companies, payment providers, ERP/accounting systems
  • Business partners providing marketing or analytics services (with explicit consent)

These transfers are carried out within the scope of Article 8 of KVKK.

Transfer of Data Abroad

With your explicit consent; IP, payment, cargo tracking, technical usage data, and call center/recording footage may be shared with service providers abroad that have cloud infrastructure in accordance with Article 9 of KVKK.

These providers act in compliance with international security standards; the data is used solely for the specified purposes.

Coordination Agents / Integration Providers

Shipentegra only transfers data to integrated e-commerce, cargo, and ERP systems if authorized by the user. Data is shared solely for the purpose of enabling integration and used by the relevant systems.

Use of Analytics, Marketing, and Statistics

Usage habits and system performance may be analyzed anonymously for improving the Platform, developing new features, and marketing campaigns. Additionally, if the user consents, information may be shared via email or SMS.

Your Rights and Application Procedure

According to Article 11 of KVKK:

Users have the right to: learn whether their personal data is processed, the purpose and appropriate use of processing, the domestic/abroad transfer, correction of incomplete/incorrect data, deletion, notification, objection to automated analysis, and request compensation for damages.

You may submit your request through the “Data Subject Application Form” available on the Site. Your requests will be concluded within 30 days.

If a cost arises during the process, a fee determined by the Board may be requested.

If your application is rejected, answered late, or inadequately, you have the right to file a complaint to the Board within 30 days from the date you learn the response, and in any case, within 60 days from the application date.

Acceptable Use and Prohibited Activities

Users of the Service may not, and may not permit any third party to:

Create, solicit, incentivize, exchange, or manipulate customer reviews, ratings, or feedback on any marketplace, including sending unsolicited or undisclosed products to customers for the purpose of generating reviews ("brushing"), or offering compensation in exchange for reviews.

List, sell, distribute, or ship counterfeit, pirated, or otherwise infringing goods, or use any trademark, copyrighted work, patent, or other intellectual property without the rights holder's authorization.

Use the Service to circumvent, breach, or facilitate the breach of any agreement between a Selling Partner or Vendor and a marketplace operator, including the Amazon Services Business Solutions Agreement and Amazon program policies.

Use data obtained through the Service for any purpose other than fulfilling orders and providing logistics services to the account owner from whom the data originated.

Share account credentials, resell API access, or provide Service functionality to any party that has not accepted these Terms.

Intellectual Property Protection

Users represent and warrant that they hold all necessary rights to any product listing, image, brand name, or content submitted to the Service.

We operate a notice-and-takedown procedure. Rights holders may submit infringement claims to [[email protected]]. Reported content is reviewed within [3] business days and removed or disabled where the claim is substantiated.

Accounts subject to repeated or substantiated infringement claims are suspended or terminated.

We do not modify, republish, or license user or marketplace content beyond what is required to deliver the Service.

Amazon Data Received Through the Selling Partner API

This section applies where you connect your Amazon seller account to our Service through the Amazon Selling Partner API (SP-API).

  1. What we receive. When you authorize our application, we receive the following data from Amazon on your behalf: order information (order number, order date, items, quantities, order status), shipping information required to deliver the order (recipient name, delivery address, phone number where provided by Amazon), and operational data such as tracking references. We do not receive buyers' payment card details.
  2. Why we process it. This data is processed solely to provide the fulfilment and logistics services you have requested: synchronizing your orders, generating shipping labels, arranging carrier pickup and transport, preparing customs declarations for cross-border shipments, and updating tracking information back to Amazon. We do not use this data for any purpose that has not been disclosed to you in these terms and in this notice.
  3. What we never do with it. Amazon data is never sold, rented or shared with third parties for their own purposes, and is never used for advertising, marketing, market research, credit scoring or the building of profiles about buyers. Buyers are never contacted by us.
  4. Who can access it. Access is restricted to those of our personnel and sub-processors who need it to deliver the service (for example, the carrier that transports your shipment receives only the delivery details required for that shipment). All personnel with access are bound by written confidentiality obligations, and all access to buyer personal data is logged.
  5. How long we keep it. Buyer personal data received through the SP-API is retained for no longer than 30 days after the shipment has been delivered, after which it is securely deleted, unless a longer period is required by law (for example customs or tax legislation), in which case it is archived in encrypted form, accessible only where the legal obligation requires it.
  6. How we protect it. Amazon data is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256). Access is controlled on a least-privilege basis with individual accounts and multi-factor authentication, and monitored through audit logging and automated anomaly detection.
  7. Your obligations and rights. You remain the seller of record and a data controller for your buyers' data. You may revoke our application's authorization at any time from Seller Central; upon revocation we cease processing and delete the related Amazon data in accordance with paragraph 5. For any question or request concerning this section, contact [email protected].
Compliance with Amazon Selling Partner and Vendor Agreements

Users must comply at all times with the Amazon Services Business Solutions Agreement, the Amazon Acceptable Use Policy, the Data Protection Policy, and all applicable Amazon program policies.

We do not encourage, assist, or provide any feature intended to help users breach these agreements.

Amazon Information is processed solely for order fulfillment and shipping purposes, retained only as long as required, and never sold, shared, or used for advertising, market research, or resale.

We reserve the right to suspend or terminate any account, without notice, upon reasonable belief of a violation, and to report violations to Amazon where required.

Policy Changes

Shipentegra may update this Privacy Policy from time to time. Changes will take effect on the date they are published on the Site.

Users can always access the current policy text through the Site.