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ShipEntegra Privacy Policy

SHIPENTEGRA PRIVACY POLICY

This Privacy Policy regulates the principles regarding the collection, use, sharing, and protection of personal data of natural and/or legal persons (“Users”) who benefit from Cargo Integration Services through our platform (“Platform”) accessible at www.shipentegra.com (“Site”). This policy is an integral part of the Service Agreement signed between the User and the Platform.

Collected Data and Purposes

The following personal data may be collected during platform registration, integration, support requests, cargo tracking, and payment transactions:

  • Identity and contact information: Name-surname, email, phone, address
  • Corporate data: Company name, tax/VKN information, invoice data
  • Transaction data: Order details, tracking numbers, payment and invoice data
  • Technical data: IP address, device information, browser data

These data are used for providing platform services, support, billing, fulfilling legal obligations, system improvement, analysis, and marketing activities.

Data Storage and Security

Your personal data is stored for the duration required by the purposes of processing and within the timeframes specified in KVKK. Once these periods expire or upon your request, your data is securely destroyed or anonymized.

Technical (encryption, access control) and administrative (authorization, training) measures are taken to ensure data security.

Data Sharing

Unless otherwise specified, your data will not be transferred to third parties without your explicit consent. However, sharing may occur in the following cases:

  • Public institutions requiring disclosure by law
  • Service partners such as cargo companies, payment providers, ERP/accounting systems
  • Business partners providing marketing or analytics services (with explicit consent)

These transfers are carried out within the scope of Article 8 of KVKK.

Transfer of Data Abroad

With your explicit consent; IP, payment, cargo tracking, technical usage data, and call center/recording footage may be shared with service providers abroad that have cloud infrastructure in accordance with Article 9 of KVKK.

These providers act in compliance with international security standards; the data is used solely for the specified purposes.

Coordination Agents / Integration Providers

Shipentegra only transfers data to integrated e-commerce, cargo, and ERP systems if authorized by the user. Data is shared solely for the purpose of enabling integration and used by the relevant systems.

Use of Analytics, Marketing, and Statistics

Usage habits and system performance may be analyzed anonymously for improving the Platform, developing new features, and marketing campaigns. Additionally, if the user consents, information may be shared via email or SMS.

Your Rights and Application Procedure

According to Article 11 of KVKK:

Users have the right to: learn whether their personal data is processed, the purpose and appropriate use of processing, the domestic/abroad transfer, correction of incomplete/incorrect data, deletion, notification, objection to automated analysis, and request compensation for damages.

You may submit your request through the “Data Subject Application Form” available on the Site. Your requests will be concluded within 30 days.

If a cost arises during the process, a fee determined by the Board may be requested.

If your application is rejected, answered late, or inadequately, you have the right to file a complaint to the Board within 30 days from the date you learn the response, and in any case, within 60 days from the application date.

Policy Changes

Shipentegra may update this Privacy Policy from time to time. Changes will take effect on the date they are published on the Site.

Users can always access the current policy text through the Site.