INFORMATION TEXT ON THE PROTECTION OF PERSONAL DATA

This Information Text has been prepared by SHIPENTEGRA TEKNOLOJİ VE YAZILIM SİSTEMLERİ A.Ş., as the data controller, in accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK"), to inform you about the procedures and principles regarding the processing of personal data submitted to us electronically or physically.

Identity of the Data Controller

• Data Controller: Shipentegra Teknoloji Ve Yazılım Sistemleri A.Ş.
• Address: Oruçreis Mah. Tekstilkent Cad. B Blok No:12A 162 Esenler/İST
• Mersis Number: 0336098010900001
• Email: [email protected]

Which Data Do We Process?

The following personal data are transmitted to us:

• Identity Information (name, surname)
• Contact Information (email address, phone number, address)
• Customer Transaction Information (order details, payment history)
• Marketing Information (communication preferences, campaign participation)
• Cookie and Usage Data (IP address, session information, device details)

Principle of Processing Personal Data

Your personal data is processed by our Company in accordance with the law and principles of honesty; in an accurate and up-to-date manner when necessary; for explicit, legitimate and specific purposes; in connection with, limited to, and proportionate to the purpose of processing, and only for the duration necessary, in line with the purposes set out in Article 4 of this Information Text.

Purposes of Processing Personal Data

• Provision of products and services, and execution of order processes
• Completion of payment transactions and invoicing activities
• Execution of customer relations processes and support services
• Evaluation of requests, complaints, and suggestions
• Execution of marketing activities and delivery of campaigns and informational messages (subject to obtaining explicit consent)
• Conducting analyses to improve your website experience
• Fulfilling obligations arising from applicable legislation
• Execution of membership registration processes
• Recording and tracking preliminary accounting data
• Execution and monitoring of the e-invoice transition application process
• Execution of user support processes via the web request system
• Management of user/member activation processes (via SMS or e-mail activation)
• Invoicing of sales transactions conducted by the user/member over the internet
• Submission of invoices related to online sales transactions to the Revenue Administration
• Execution of communication processes for advertisement, campaigns, promotions, and informational purposes
• Conducting marketing analysis activities (including sub-purposes such as product development, optimization, enhancing customer satisfaction, identifying the needs of potential customers, and optimizing new customer acquisition)

Transfer of Personal Data

As a rule, your personal data is not transferred to third parties without your explicit consent. However, in the exceptional cases listed below, your personal data may be shared with relevant individuals and institutions in accordance with Article 8 of KVKK and with the necessary security measures:

• In compliance with legal obligations, for the establishment, use, or protection of a right, based on the proper requests of authorized public institutions and organizations
• To provide our products and services, manage after-sales processes, and fulfill technical support services, with our service providers, suppliers, and business partners

In all cases of data transfer, full compliance with confidentiality principles and the obligations stipulated under KVKK is ensured.

Your personal data may be transferred for the purposes stated in Article 4 to:

• Cargo and logistics companies
• Payment infrastructure providers (e.g. İyzico, PayTR)
• Accounting and financial consultancy service providers
• Companies providing marketing and communication infrastructure (email/SMS service providers)
• Third-party companies offering website analysis services (Google Analytics, Meta Pixel, etc.) in accordance with Articles 8 and 9 of KVKK
• Provision of after-sales support services
• Execution of special activities aimed at customer satisfaction
• Management of database storage processes
• Conducting information security processes