Entrance

This User Agreement (“Agreement”) governs the use of this website (“Site”) and the software and services offered here (“Service(s)”).

The Agreement shall enter into force upon the electronic acceptance of the User and shall remain in force unless terminated by the parties in accordance with the procedures specified in the Agreement. This Agreement is a legal contract between the User and ShipEntegra, regardless of whether the User is an individual subscriber, a single company or organization (“User(s)”).

By becoming a member of our website, the user accepts to be bound by this agreement and will be deemed to have accepted the collection and use of User Information as specified in the ShipEntegra Privacy Agreement provided below. www.shipentegra.com/en/privacy-policy/ If the user opens or uses an account on behalf of a company, organization or legal entity: (i) he/she is the authorized representative of that institution to be bound by this agreement; (ii) he/she has read this agreement; (iii) he/she understands it (iv) he/she approves it on behalf of the legal entity.

1) Definition of Service

This Site and the Services provided herein belong to Shipentegra Technology and Software Systems Corporation (shortly “ShipEntegra”) and is a web-based shipping solution that simplifies the order fulfillment process for retailers. It performs all kinds of activities from order taking and bulk label creation to customer communication with real-time integrations to popular marketplaces and shopping platforms. Advanced customization options support ShipEntegra to adapt to businesses with any number of users or locations. Those who only use ShipEntegra’s software are called “Subscriber Users”, while those who also benefit from the logistics service provided outside of the software are called “Special Users”. The fees and conditions that apply to both types of users are different.

2) General Information About the Site and Service

2.1. ShipEntegra constantly checks the accuracy and up-to-dateness of the information on the Site. However, ShipEntegra is not responsible for typographical and system errors that occur despite all efforts. The User accepts that access to the Service may be blocked or interrupted from time to time.

2.2. ShipEntegra reserves the right to change the information, forms, content and this User Agreement contained or to be contained on the Site at any time.

2.3 ShipEntegra may terminate accounts, delete any content or information posted to the Service, and/or block use of or access to the Service (or any portion or feature of the Service) at any time, in its sole discretion, with or without notice. ShipEntegra may terminate any account (in whole or in part) with ShipEntegra for any reason. Additionally, ShipEntegra reserves the right to discontinue any aspect of the Service, including the right to cease displaying any User data.

2.4 ShipEntegra reserves the right to suspend the User's account, restrict access, remove the content sent or completely terminate the membership in cases where it detects that the User has acted contrary to the provisions of this Agreement, the terms of use specified on the Site, or the applicable legislation; in cases of abuse of the service, attempted fraud, activities that threaten system security, violation of third party rights, provision of misleading information or damage to commercial reputation. In such cases, ShipEntegra notifies the User in writing or electronically, where possible. If deemed necessary, action may be taken immediately without any notification.

2.5 ShipEntegra may temporarily suspend access to the service due to system maintenance and updates, security measures or legal obligations. In such cases, prior notice to the User is essential; however, in cases requiring urgent intervention, temporary restrictions may be made without prior notice. 2.5 The Site may contain links to other websites ("Linked Sites"). ShipEntegra has no control over or responsibility for Linked Sites.

2.6 Requests to send products whose transportation is prohibited according to Turkish or relevant country legislation will not be met and ShipEntegra has the right to block access to the Site and related services in such cases.

2.7 ShipEntegra will store and use the information and data shared with it by the User within the scope of the “Privacy Policy” which is an addition to this Agreement. The User accepts that ShipEntegra may share the User’s information with the relevant authorities upon request from the authorities in accordance with the current legislation.

2.8 ShipEntegra reserves the right to make system changes, updates and restrictions as it deems necessary without informing the user.

3) User's Rights and Obligations

3.1 The User cannot transfer or assign the User account and the rights and obligations arising from this Agreement and the use of the Site to a third party in any way. Those who benefit from the Services offered by ShipEntegra and those who use the Site can only conduct transactions through the Site for lawful and personal/corporate purposes. The User is responsible for all legal and criminal liabilities in every transaction and action he/she performs within the scope of the Site.

3.2 The User will access the Site using his/her e-mail address and password. The User will be responsible for maintaining the confidentiality and security of this password, and any activity performed using the information in question on the Site will be deemed to have been performed by the User, and any legal and criminal liability arising from these activities will belong to the User. The User will immediately notify ShipEntegra if he/she becomes aware of any unauthorized use of his/her password or any other breach of security. 

3.3. The user accepts and declares that he/she consents to ShipEntegra sharing his/her communication, portfolio status and demographic information with its affiliates or companies it is affiliated with, limited to the use of such information only within the scope of marketing activities such as promotion, advertisement, campaign, promotion, announcement etc. This personal information may be used within ShipEntegra to determine the customer profile, to offer promotions and campaigns suitable for the customer profile and to conduct statistical studies. The user accepts that the content and other information may be stored by ShipEntegra or third parties in data centers located in Turkey or abroad.

3.4  The User accepts that he/she is responsible for paying all customs duties, import duties, stamp duties, fees and charges that may occur within the scope of the “Delivered Duty Paid (DDP)” delivery method for shipments made through ShipEntegra, as well as the bottom charges, DDP service fees and all related additional costs reflected to ShipEntegra by the carrier company (e.g. UPS, FedEx etc.).

3.5 In this context, the invoice amounts issued by the carrier company to ShipEntegra and any additional documents related to this, if any, will be notified to the User electronically, and ShipEntegra reserves the right to reflect these amounts to the User as is.

3.6 If the User does not object within 3 (three) days after being notified of these amounts, he/she is deemed to have accepted the notified amounts as is and consents to ShipEntegra invoicing and requesting these amounts.

3.7 Unless expressly stated otherwise, ShipEntegra does not assume responsibility for the collection of these costs, but acts only as an information provider. Accordingly, ShipEntegra accepts no liability for any disputes or non-payment of DDP charges directly or indirectly reflected by carriers.

4) Intellectual Property Rights

4.1. The User acknowledges and declares that all intellectual property rights on the Site and within the scope of the service provided belong to ShipEntegra.

4.2. Except as expressly permitted by ShipEntegra within the scope of this User Agreement, Users may not reproduce, process, distribute or create derivative works from ShipEntegra's copyrighted works.

5) Fees and Taxes

5.1 The fees specified below will apply to users who are subscribers to ShipEntegra (using only the software), while ShipEntegra reserves the right to set different fees for special users (those who use both ShipEntegra's software and cargo services). Apart from these, ShipEntegra has the sole discretion to evaluate users in separate categories as special users and subscriber users, and ShipEntegra is also responsible for changing a user's user status from special to subscriber and from subscriber to special over time.

5.2 The User is responsible for the timely payment of fees and charges related to the Service, such as taxes and charges, using a valid payment method. Unless otherwise stated, all fees are in US Dollars. All payments must be made through the methods specified within the Service. All fees and charges are earned upon receipt by us and are non-refundable, except as expressly stated and/or as required by applicable law.

5.3 User is responsible for paying any government taxes imposed on User’s use of the Service, such as sales, use or value-added tax. To the extent ShipEntegra is required to collect such taxes, the applicable tax will be added to the billing account.

5.4 The authorization to charge the selected payment method account will remain in effect until cancelled or changed through preferences within the Service; however, such notification will not affect fees submitted prior to ShipEntegra’s reasonable action.

5.5 ShipEntegra reserves the right to change any fees or fee limits or amounts for the Service and to create new fees or terms by giving prior notice to its Users. Fees paid for any subscription period are paid in advance and are non-refundable in whole or in part.

5.6 Unless the service is cancelled, monthly subscriptions will automatically renew at the end of each month and annual subscriptions will automatically renew at the end of each anniversary.

5.7 For annual subscriptions, a cancellation notice must be given at least 30 days before the annual renewal date. For monthly subscriptions, a seven (7) day notice is required.

5.8 The User agrees that if they fail to fulfill their payment obligation for the service fees provided by ShipEntegra on time, an overdue interest of 0.5% per day of delay will be applied and collected via a separate invoice. The overdue interest shall be calculated from the date the delay commences until the date of full payment. This provision has been explicitly stated in this Agreement, which the User accepted upon registering on the Site, and is deemed customary and agreed between the parties due to the commercial nature of their relationship. Information regarding the amount subject to the overdue interest invoice and the calculation method will be communicated to the User by e-mail. If the User does not submit a written objection within eight (8) days following such notification, they shall be deemed to have accepted the notified overdue interest amount.

6. Support Services and Access Times

6.1 ShipEntegra provides technical support, system assistance and account management services to its users. Support services are provided every weekday between 09:00 - 18:00 via e-mail or live support system.

6.2 ShipEntegra targets an average response time of 2 business days for support requests. However, the user accepts that delays may occur due to workload, technical failures or force majeure reasons. The user accepts that such disruptions may occur and cannot hold ShipEntegra responsible for any damages arising from this.

6.3 In case of emergencies, security threats or system failures, support is provided with priority intervention by ShipEntegra.

7. Data Storage and Deletion Policy

7.1 In case the User's membership with ShipEntegra is terminated, the User's personal data, activity records and transaction history on the system will be stored for a maximum of 10 (ten) years, without prejudice to the provisions of the applicable legislation.

7.2 At the end of this period, the data in question may be made anonymous and used for statistical purposes or completely deleted.

7.3 The User may request the deletion of his/her personal data following the termination of the service or by written request. In this case, the deletion process will be completed within 30 days at the latest, excluding legal obligations.

8. Application and Mobile Service Use 

8.1 Transactions performed through the mobile application access provided by ShipEntegra are evaluated within the scope of this User Agreement and users accept that they are bound by this Agreement in all activities they perform through the mobile application.

9. Contract Changes and Notification

9.1 ShipEntegra reserves the right to make unilateral changes to this Agreement. However, these changes will be notified to the User at least 7 (seven) days before they come into force, via a notification sent to the e-mail address provided by the User during membership or via an announcement on the Site.

9.2 If the User does not object to the changes within 7 (seven) days following the notification, the User is deemed to have accepted the changes. In case of objection to the changes, one of the parties may terminate the Agreement.

10. Insurance and Guarantee

10.1 Insurance service can be provided optionally for shipments made via Shipentegra. Insurance coverage, maximum liability amount and exceptional cases are clearly stated to the user, and the creation of the insurance request is the user's responsibility.

10.2 Damages arising from uninsured shipments are the responsibility of the carrier in accordance with general provisions, and Shipentegra has no liability for these damages.

11) Force Majeure

11.1 ShipEntegra shall not be liable for any failure to fully and timely perform any of its obligations arising from this agreement and the privacy policy in all cases deemed to be force majeure by law. In the event of such a situation, ShipEntegra shall not be liable for any compensation.

12. Right of Withdrawal

12.1 If the User is a consumer, he/she has the right to withdraw within 14 (fourteen) days without giving any reason and without paying any penalty , since this contract has been established remotely (online) .

12.2 The period of right of withdrawal begins on the day the contract is established. However, if the software service provided electronically is started with the explicit consent of the User, the period of right of withdrawal begins from the date the service is started.

12.3 The User may exercise his/her right of withdrawal by informing ShipEntegra in writing within the withdrawal period. The withdrawal notification can be sent to [email protected] or via the contact form in the system.

12.4 In case of exercising the right of withdrawal, the amount collected from the User shall be refunded to the User within 14 (fourteen) days from the date of receipt of the notice of withdrawal by ShipEntegra , using the same method of payment. However, if the software service has been partially or fully performed, the amount corresponding to the service performed shall be deducted from the refund amount.

12.5 The right of withdrawal does not apply to subscriptions belonging to legal entities acting for commercial or professional purposes and to professional users within the scope of this article.

13) Termination of the Contract

13.1 Either party may terminate this Agreement at any time, without giving any reason and without paying any compensation, by giving a written notice 1 (one) week in advance to the e-mail address provided by the other party.

13.2 The invalidity, illegality or unenforceability of any provision of this Agreement or any expression contained therein shall not affect the force and validity of the remaining provisions of the Agreement.

13.3 Istanbul courts for commercial users, legally authorized courts and Enforcement Offices for consumers are authorized to resolve any disputes arising from the implementation or interpretation of this Agreement.

ETSY PROMOTION TERMS AND CONDITIONS

1. Promotion Overview

New users who sign up for a ShipEntegra account and enter the ETSY$5 promo code during sign up will receive a $5 shipping credit to their ShipEntegra account . 

2. Suitability

This promotion is only available to new ShipEntegra users who meet the following requirements:

• Residents or businesses operating in the United States or other eligible countries served by ShipEntegra. 

• Existing or previous account holders are not eligible for this offer.

3. Promotion Period

Promotion valid from 10.06.2025 to 31.12.2025 or until promotional credits run out. ShipEntegra reserves the right to terminate the promotion at any time without notice. 

4. How to Use

To get the loan:

1.  Create a new ShipEntegra account at  https://app.shipentegra.com/auth/etsy/register

2. Enter promo code ETSY$5 when registering

3. After verification, $5 shipping credit will be added to your account within 24–48 hours

5. Credit Usage Restrictions

• The $5 credit is non-transferable, non-refundable and not redeemable for cash.

• Credit can only be used on eligible shipping services on the ShipEntegra platform.

• Only one promotional credit can be applied per user/account.

6. Fraud and Abuse

ShipEntegra reserves the right to revoke credits and/or suspend accounts in the event of misuse, abuse, fraud or violation of these Terms and Conditions. 

7. Change and Termination

ShipEntegra reserves the right to modify or terminate this promotion or these Terms and Conditions at any time, for any reason and without prior notice. 

8. Limitation of Liability

By participating, users release ShipEntegra, its affiliates and employees from any and all liability that may arise from this promotion or use of promotional credits.