Logistics Service Intermediation Information Text

This document has been prepared by ShipEntegra Teknoloji ve Yazılım Sistemleri A.Ş. (“ShipEntegra” or the “Company”) to inform users about the scope, nature, and limitations of the services provided.

1. Scope of Service

1.1 ShipEntegra provides digital infrastructure to support users in their cross-border e-commerce processes. The Company facilitates the integration of sellers with various marketplaces, enabling the automated processing of order data through the system and streamlined management of shipping processes. In this context, ShipEntegra does not physically carry out any transportation activity; rather, it functions solely as a mediation platform between carrier companies and users.

1.2 However, under certain operational models, ShipEntegra may assume the responsibility of collecting the shipment from the user and delivering it to the carrier company. In such cases, the service provided is limited to the organization of the pre-shipment collection process. Details are explained below.

2. Digital Service Infrastructure and Disclaimer

2.1 ShipEntegra takes necessary care to offer its digital platform and integration infrastructure in an uninterrupted, secure, and user-friendly manner. However:

  • Technical failures that may occur on servers,

  • Scheduled or emergency system maintenance,

  • Interruptions caused by third-party software, services, or infrastructure providers,

  • Access restrictions caused by internet, electricity, or global systemic issues,

may result in temporary service interruptions due to unforeseen external factors.

2.2 ShipEntegra cannot be held responsible for any direct or indirect damages users may suffer due to such technical malfunctions or interruptions. The user acknowledges that there is no absolute guarantee of uninterrupted service.

3. Transportation Service and Payments

3.1 ShipEntegra does not itself perform the transportation service. Shipping services are carried out by third-party cargo/logistics companies listed on the platform, as selected by the user. Accordingly, the shipping contract is established between the respective carrier and the user, and ShipEntegra is not a party to this contract.

3.2 Based on the information entered by the sender into the ShipEntegra.com platform, ShipEntegra provides users with estimated shipping fees. These fees are only projections; the final amount is determined after the shipment arrives at the ShipEntegra warehouse and is measured. Additional costs may arise based on measurements, and the sender irrevocably agrees, declares, and undertakes to cover all such additional fees. These extra charges are reflected in the shipping fee of the relevant shipment on ShipEntegra.com. If the fees are not paid, ShipEntegra reserves the right not to deliver the shipment to the recipient or to return it to the sender with payment due on delivery. The sender will be solely responsible for any damages arising from this process. Furthermore, beyond the additional costs incurred within the scope of transportation, all charges, taxes, and duties arising from national and international regulations may be requested at any stage, and the sender agrees, declares, and undertakes to pay them. The sender cannot avoid payment by claiming that these fees were accrued or requested after the shipment.

4. ShipEntegra’s Role and Liability

  • ShipEntegra’s primary role is to integrate users’ orders into the system, direct them to carrier companies, generate shipping labels, and provide technical support to users.

  • ShipEntegra does not offer any commitment or guarantee regarding the quality of service provided by the carrier company, on-time delivery, or damage-free transportation.

  • The seller declares and undertakes that all contents of the shipments delivered to ShipEntegra comply with the applicable laws and do not include any prohibited, hazardous, explosive, flammable, contraband, counterfeit, harmful to human health, or infringing on intellectual and industrial property rights, narcotics, weapons, sharp or piercing tools, tobacco products, alcoholic beverages, live animals, perishable food, medical waste, organs, obscene content, or any other illegal or regulated items that require special permits for import or export.

  • ShipEntegra is not obliged to inspect the contents of shipments and assumes no responsibility regarding their content. In case of any legal non-compliance in the shipment content, all legal, criminal, administrative, and financial responsibility shall lie solely with the Seller.

  • If any damage is caused to ShipEntegra, its subcontractors (such as FedEx, UPS, DHL, etc.), business partners, or third parties due to the contents of the shipment, including being subject to sanctions, administrative fines, court rulings, tax penalties, compensation liabilities, or other legal consequences, ShipEntegra reserves the right to full recourse. The Seller agrees and undertakes to compensate, without objection and in full cash payment, all damages, penalties, and expenses incurred by ShipEntegra upon the first written request.

  • Within this scope, ShipEntegra does not have the capability to inspect the content of every shipment. Even if inspection is conducted, it does not absolve the Seller from responsibility. ShipEntegra does not provide any explicit or implicit approval regarding the contents of the shipment.

  • The Seller agrees that ShipEntegra is fully exempt from any and all liability and obligations under this clause. This clause shall be deemed a waiver and indemnity agreement in favor of ShipEntegra and shall remain valid even after the termination of the agreement.

  • ShipEntegra acts solely as a provider of supporting information and documentation and is not a party to compensation, reimbursement, or refund processes.

  • For shipments that are not insured, any resulting damages shall be the responsibility of the carrier under general legal provisions. ShipEntegra has no liability in relation to such damages.

  • Responsibility for damages resulting from transportation such as delays, loss, or damage lies with the respective carrier. The Seller acknowledges in advance that compensation claims will be directed to the relevant carrier.

  • Any damages or losses directed at ShipEntegra by third parties due to the fault or negligence of the Seller shall be recourse to the Seller. The Seller is solely and entirely responsible for all damages resulting from their own fault or negligence.



5. Collection from the Seller, Delivery to the Carrier, and Shipment Process

5.1 ShipEntegra shall not be held liable for any damages arising from the contents of the shipment or caused by packaging or wrapping errors.

5.2 In addition to being responsible for proper packaging, the Sender is obligated to comply with all rules related to transportation and delivery, adhere to applicable laws and government regulations, provide all necessary information, and include all required documents completely. The Sender shall be solely and legally responsible for all damages and expenses resulting from non-compliance with these obligations. ShipEntegra assumes no liability in this regard.

5.3 Furthermore, the Sender agrees, declares, and undertakes that ShipEntegra shall not be liable for any loss or damage arising from incorrect or incomplete declarations on the airway bill, failure to provide necessary information and documentation for customs, security, or administrative procedures in countries of origin, destination, or transit, force majeure events, or operational changes initiated by the carrier (such as change of aircraft or transfer hub, package acceptance restrictions during peak periods, etc.).

5.4 The Sender agrees, declares, and undertakes that they shall not deliver any prohibited products to ShipEntegra (e.g., illegal items such as narcotics, counterfeit products, items with false or undeclared content), and shall declare the shipment contents truthfully on the proforma invoice. In the event that ShipEntegra incurs any restrictions, fines, or commercial damages due to such items, the Sender shall be held liable for all resulting damages.

5.5 In certain shipping models, ShipEntegra may assume the responsibility of collecting shipments from sellers and delivering them to the respective carrier. This service is provided under the following conditions:

  • Products are collected from the address provided by the seller by ShipEntegra’s contracted field teams or logistics partners.

  • Collected shipments are forwarded to the designated carrier company.

  • ShipEntegra is responsible for providing reasonable protection of the shipment between the collection and handover to the carrier.

  • The seller is responsible for any issues arising from non-compliance with the carrier company’s acceptance conditions.

  • Each collected shipment is barcoded in the system and reported to the user.

5.6 Products delivered to the ShipEntegra warehouse or collected from the sender may be dispatched abroad at ShipEntegra’s discretion without requiring additional approval. However, if the content of the shipment is deemed unsuitable for export, the shipment will be returned to the sender’s address with payment due on delivery.

5.7 At the request of competent authorities or within the scope permitted by applicable law, ShipEntegra may, at its sole discretion, open, routinely inspect, and examine any shipment. The Sender acknowledges, declares, and undertakes that ShipEntegra shall not be held liable for any visual changes resulting from such mandatory interventions.

5.8 ShipEntegra may be required to conduct various scans and inspections on shipments under applicable legislation. The Sender agrees, declares, and undertakes that they will not make any claims due to delays or damages resulting from such inspections and hereby waives all related rights.

5.9 The Sender agrees that ShipEntegra cannot be held liable for any customs duties or procedures that may arise or are likely to arise under the customs regulations of the destination country for products shipped abroad through suppliers. The Sender also agrees and undertakes that any customs obligations arising in the recipient country related to the shipment shall be invoiced to them, and ShipEntegra or its partners shall not be held liable for delays caused by customs procedures (such as additional documentation requests or inspections).

5.10 If shipments are rejected by the customs of the destination country in accordance with local customs regulations, they may either be abandoned for destruction or returned to the sender per the procedures of the relevant carrier. The Sender agrees, declares, and undertakes that for such returned shipments, a fee equal to twice the original outbound freight cost will be invoiced by ShipEntegra.

5.11 If the Sender chooses the Delivered Duty Unpaid (DDU) method for the international shipment, they agree to be solely responsible for all customs duties arising in the destination country. If the carrier invoices ShipEntegra for these duties and payment is made by ShipEntegra, the Sender undertakes to pay the invoiced customs duties promptly and in full. Furthermore, the fact that the customs duties are invoiced at a later date by the carrier does not relieve the Sender of the payment obligation.

5.12 The delivery times stated on ShipEntegra’s website and/or mobile applications are for informational purposes only. Each shipment may be subject to different customs procedures depending on its content (including Turkish customs for returned packages). Therefore, no guaranteed delivery time is provided. The Sender agrees, declares, and undertakes that no compensation claims shall be made against ShipEntegra for delays arising from customs procedures or clearance processes.

6. Prohibited Items

6.1. Unless explicitly approved by ShipEntegra and its Contracted Carrier Companies, the shipment of the following items to any destination is prohibited. The Sender agrees, declares, and undertakes not to ship such items. Additional restrictions may apply depending on the origin and destination. Furthermore, items not listed below but prohibited by the laws of the destination country or carrier company rules are also included in this scope.

a. Firearms, ammunition, and their parts,
b. 3D printers intended for or used exclusively in the production of firearms,
c. Explosives, fireworks, and other flammable/ignitable materials,
d. Products resembling bombs, grenades, or other explosive devices (including replicas, training materials, art pieces, etc.),
e. Military shipments requiring export control licenses,
f. Animal carcasses, dead animals, taxidermy animals,
g. Perishable foods or drinks requiring refrigeration or specific environmental controls,
h. Cash and cash equivalents (negotiable instruments, endorsed securities, promissory notes, cash letters), collectible coins, stamps, gold, and other precious metals,
i. Used hypodermic needles, syringes, hazardous waste, or other medical/organic/industrial waste,
j. Counterfeit products manufactured without the authorization of the trademark owner,
k. Marijuana (for recreational or medicinal purposes), CBD or THC-containing products derived from marijuana, synthetic cannabinoids,
l. Raw or processed cannabis plants and their parts (stems, leaves, flowers, seeds),
m. Tobacco and tobacco products (cigarettes, cigars, hookah tobacco, loose tobacco, etc.),
n. Electronic cigarettes, components, and liquids/gels used in such devices (regardless of nicotine content),
o. Shipments or goods prohibited from transportation, import, or export under laws, regulations, or directives,
p. Undeclared or tax-liable shipments or goods that require legal authorization or permits.

6.2 If the Sender violates any of the obligations stated in Article 6 regarding prohibited shipments, ShipEntegra reserves the right to claim and litigate for all direct, indirect, negative, positive, and other damages incurred by itself and/or any third party including the actual carrier. The Sender agrees, declares, and undertakes to pay ShipEntegra a minimum penalty of 10,000 TRY (ten thousand Turkish Lira) and a contractual penalty equal to 10 times the freight cost.

7. Force Majeure and External Factors

7.1 ShipEntegra takes necessary care to perform the pickup and delivery processes as swiftly and securely as possible. However, it cannot be held liable for delays caused by force majeure events such as:

  • Heavy traffic, adverse weather conditions, road closures, or canceled transport services,

  • Accidents, illness, natural disasters, or security risks preventing field staff from operating,

  • Power/internet outages, system crashes, or infrastructure failures caused by third parties,

  • Strikes, protests, pandemics, government interventions, or other extraordinary events.

7.2 In such cases, ShipEntegra will make reasonable efforts to reschedule the service and mitigate delays for the Seller. The user agrees not to claim any compensation, penalty, or delay charges against ShipEntegra in such circumstances.

8. Dispute Resolution

In case of delays, losses, damages, or similar disputes related to transportation, the user should contact the relevant carrier company directly. ShipEntegra may support users with information and documents during this process but is not a direct party to any compensation claims.

The competent courts for dispute resolution shall be the Istanbul (Çağlayan) Courts.

9. Updates and Modifications

ShipEntegra reserves the right to improve, update, or modify the scope and technical infrastructure of its services. This document may also be updated in accordance with changes in the service scope. You can always access the latest version on our website.

10. Termination of the Agreement

If either party violates any legal obligations, commercial customs, or any provision of this Agreement, either partially or entirely, or becomes unable to fulfill its obligations, the other party reserves the right to terminate the Agreement.