Logistics Service Intermediation Information Text
This text has been prepared to inform users about the scope, nature and limits of liability of the services offered by Shipentegra Teknoloji ve Yazılım Sistemleri A.Ş. (“Shipentegra” or “Company”).
1. Scope of Service
Shipentegra offers digital infrastructure to support its users in e-export processes. The company enables the integration of sellers to various marketplaces, enables the automatic processing of order data through the system and the easy management of transportation processes. In this context, Shipentegra does not physically carry out transportation activities; it only acts as an intermediary platform between carriers and users.
However, in certain operational models, Shipentegra may also undertake the task of receiving the cargo from the user and delivering it to the carrier company. In this context, the service it offers is limited to organizing the pre-transportation receiving process. Details are explained below.
2. Digital Service Infrastructure and Disclaimer
Shipentegra takes due care to provide its digital platform and integration infrastructure in an uninterrupted, secure and user-friendly manner. However:
Technical failures that may occur on the servers,
Planned or emergency system maintenance,
Interruptions that may occur in third-party software, service and infrastructure providers,
Access barriers arising from internet, electricity or global system problems,
Temporary service interruptions may occur due to unforeseen external factors such as
Shipentegra cannot be held responsible for any direct or indirect losses that users may suffer due to such technical failures and interruptions . The user accepts that no absolute guarantee is given regarding the continuity of the service.
3. Legal Position Regarding the Transport Service
Shipentegra does not perform the transportation activity itself. Transportation service is performed by third party cargo/logistics companies specified on the current site in line with the users' selection. Therefore, the transportation contract is established between the relevant carrier company and the user, and Shipentegra is not a party to this contract.
4. Shipentegra’s Role and Responsibility
The main role of Shipentegra is to integrate users' orders into the system, direct them to carriers, ensure the creation of transport labels and provide technical support to the user.
Shipentegra does not offer any commitment or guarantee on the quality of the service provided by the carrier company, on-time delivery, damage-free transportation, etc.
Shipentegra is only a provider of supporting information and documentation and is not a party to the damage compensation, compensation or refund processes.
Damages that may occur in uninsured shipments are the responsibility of the carrier according to general provisions, and Shipentegra has no liability for these damages.
The responsibility for any delays, losses, damages and similar transportation-related losses that may occur during transportation belongs to the relevant carrier company.
5. Process of Receiving the Cargo from the Seller and Delivering it to the Carrier
In some shipping models, Shipentegra may undertake to pick up the cargo from the sellers and deliver it to the relevant carrier company. This service is offered under the following conditions:
The products are received from the address specified by the seller by Shipentegra's contracted field teams or logistics partners.
The received shipments are directed to be delivered to the relevant carrier company.
Between the time of collection and delivery to the carrier, Shipentegra is obligated to provide reasonable protection for the shipment.
The seller is responsible for any problems that may occur if the delivered shipments do not comply with the carrier's acceptance conditions.
Each delivered shipment is systematically barcoded and reported to the user.
This process is limited to certain regions and certain carriers only, and the areas where the service is active are notified to the user through the system.
6. Force Majeure and External Factors
Shipentegra takes due care to complete the processes of receiving cargo from sellers and delivering it to the relevant carrier as quickly and safely as possible. However;
Heavy traffic, adverse weather conditions, road closures ,
The field team's inability to perform their duties due to reasons such as accidents, illnesses, natural disasters, security risks ,
Power/internet outages, system crashes or third-party infrastructure failures ,
Strike, protest, pandemic, public authority intervention or similar emergency situations ,
Shipentegra cannot be held responsible for any delays that may occur during the delivery or delivery process due to force majeure events beyond Shipentegra's control .
In such cases, Shipentegra will endeavor to take all reasonable measures to reschedule the service and to prevent the seller from suffering any damages due to the delay. The User agrees that he/she will not claim any compensation, late payment or penalty from Shipentegra in such cases.
7. Information Transfer and Carrier Selection
The user is responsible for entering information regarding the transportation process (product type, recipient information, packaging, etc.) completely and accurately into the system. The user is responsible for any damages that may arise due to incomplete, incorrect or misleading entry of this information.
Shipentegra provides carrier companies to the user through the system, but the choice of carrier ultimately belongs to the user. Even if automatic routing is done through the system, the responsibility for carrier selection lies with the user.
8. Dispute Resolution
In case of delays, losses, damages and similar disputes regarding the transportation service, the user must directly contact the relevant carrier company. Shipentegra may provide information and document support to users during this process, but is not directly involved in damage compensation claims.
9. Updates and Changes
Shipentegra reserves the right to develop, update or change the scope and technical infrastructure of the service it offers. This text may also be updated in accordance with the changing scope of service. You can always access the current versions on our website.